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Salesforce announces an AI-heavy makeover for Slack, with 30 new features

Salesforce, the cloud software giant, has been remaking its business around AI, and at a small gathering in San Francisco on Tuesday, CEO Marc Benioff and his team unveiled the latest results of those efforts: an updated version of Slack, with a plethora of new AI features. The most significant of these is a serious glow-up for its AI agent, Slackbot.

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Salesforce, the cloud software giant, has been remaking its business around AI, and at a small gathering in San Francisco on Tuesday, CEO Marc Benioff and his team unveiled the latest results of those efforts: an updated version of Slack, with a plethora of new AI features. The most significant of these is a serious glow-up for its AI agent, Slackbot.

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What happened

Salesforce, the cloud software giant, has been remaking its business around AI, and at a small gathering in San Francisco on Tuesday, CEO Marc Benioff and his team unveiled the latest results of those efforts: an updated version of Slack, with a plethora of new AI features. The most significant of these is a serious glow-up for its AI agent, Slackbot.

Why it matters

The 30 new features , which will be available in the coming months, follow a January update that gave Slackbot agentic capabilities — including the ability to draft emails, schedule meetings, and sift through your inbox for specific information.

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What to watch next

Perhaps the most notable feature announced Tuesday is what the company calls reusable AI-skills — which allow users to define specific tasks for Slackbot that, once created, can be applied in a variety of different scenarios and contexts. Slackbot comes with a built-in library of AI-skills, Salesforce says, but users can also create their own custom versions.

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